TDWI Performance Management - Measurement, Metrics and Monitoring

Instructor, Dave Wells

Performance management (PM) is a core practice in business management today, and it ranks high among the value opportunities of business intelligence. Using data to set goals and measure performance is a proven key to business success. Performance management strengthens the connection of tactics with strategy, and of operations with tactics—enabling feedback, monitoring, and accountability across all levels of business activity. Metrics, performance indicators, scorecards, and dashboards each have a role. But PM reaches beyond data and technology with human, organizational, and cultural dimensions. Creating PM culture is a journey, not an event. Implementing and evolving a PM program demands the right blend of business, human, technical, and information management skills.

You will learn:

• Where and how performance management fits into business management
• Techniques to identify high-impact performance indicators and business metrics
• Design and implementation skills for performance scorecards and dashboards
• How measurement and feedback are applied to increase business effectiveness
• Common mistakes in performance management and how to avoid them